At Capricool, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and refunds policy.

Returns

• You may return any unworn, unwashed, or defective merchandise purchased from Capricool within 30 days of the delivery date for a full refund or exchange.
• All items must be in their original condition with tags attached.

Returns Due to Wrong Sizes

• If you received an item that doesn't fit correctly due to a size issue, you may return it for an exchange for the correct size, subject to availability.
• If the correct size is unavailable, you may opt for a refund or store credit.
• We recommend reviewing our size guide carefully before making your purchase to minimize the need for returns due to sizing issues.

Refunds

• Refunds will be issued to the original payment method used for the purchase (About 7-10 days).
• Original shipping charges are non-refundable, except in cases where we have made a shipping error or the item is defective.

How to Initiate a Return

• Please contact our Customer Service team at support@capricool.store to initiate a return or exchange.
• Include your order number and details of the item(s) you wish to return or exchange.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part or the item is defective.
• We recommend using a trackable shipping service or purchasing shipping insurance for your returns, as we cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us at support@capricool.store.